Frequently Asked Questions

Before you contact us, please check our FAQ to see if your question has already been answered.
Last updated on 4/2/2015.

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In this case, please contact us and provide us the following details for verification purposes:
- Your Name
- Your NRIC / Passport No.

We will send you your email address and reset your password once verification is done.
Don't worry, you can set a new password at any time by using the following “Forgot your password?” link:
https://runningevents.my/user/forgot_password
Email verfications are generally sent out instantly. If you haven't received one yet, please check your spam or junk folder to make sure it didn't end up there by accident. If you still can't find the verification email, please contact us , we will sort it out for you!

Event Registration & Payment

Event registration has never been so easy and convenient before with our registration and payment platform. To register for events, follow these simple steps:
1. Register as RunningEvents.my user. It takes only 1 minute to register and verify your e-mail address. For existing user, login to your user account.
2. Find the event that you would like to register, select the number of participants/team for each category.
3. Select participants from your rider list, and fill in other details, eg: t-shirt size, residential address and etc. If the participants are in your guest list, fill in your participant details and save them as guest for future event registration
4. Confirm your amount and proceed to checkout and payment page.
5. Make payment via Visa, Master, CIMB Clicks, Maybank2u, RHB Now, Hong Leong Connect and other payment channels.
6. Once your payment is successful, you will receive a confirmation e-mail with your itinerary attached. Please print and bring along the itinerary during the event day.
Our payment and registration platform has been specifically designed for easy and more convenient event registration and payment, and you will never find event registration to be as easy and convenient with our platform.

However, if you prefer the manual registration method, please contact us here
We support several payment methods, depending on what registration method you use:
Online Registration
- Online payment via credit & debit cards: Visa & Master
- Online payment via major internet banking: CIMB Clicks, Maybank2u, Hong Leong Connect, RHB Now and etc.
Normally when you register online, once your payment is successful, our payment service provider will send us a notification instantly and your registration status will be automatically updated in our system. This will trigger a confirmation email to be sent to you.

Under rare circumstances, there might be an interruption of connection between our payment service provider and our system, therefore your status could not be updated. We will manually update your status if such situation occurs. So, there could be a delay in your status update and confirmation email.

If you have not receive your confirmation email after a reasonable timeframe (about 24 hours), kindly contact us.
At RunningEvents.my, we do not practice reserve/booking policy. Your participation will only be confirmed once you have made payment and sent us your proof of payment. We will only key your details into our system AFTER FULL PAYMENT IS RECEIVED. As most of the events have participant limit, we have to be fair to other participants as well.

To avoid any potential argument, please submit your participant details TOGETHER with your proof of payment during event registration.

Manage Booking & Participants

After you have registered for an event successfully via RunningEvents.my, an Event Itinerary will be generated for you. This Event Itinerary consists of information such as the participants that you registered, their t-shirt (if any) and other information. It also act as a proof of your participation and you need to print this Event Itinerary out during the event day for goodie collection.
To download your Event Itinerary, login to your user account. Click the top right corner for the drop-down menu, then select Manage Booking.

Here, you can see all your previous registration and booking. Click Download Itinerary for the booking you wish to downlaod.

To change your participant details, login to your user account. Click the top right corner for the drop-down menu, then select Manage Booking.

Here, you can see all your previous registration and booking. Click Change Details for the booking you wish to change the participant details

Leave us a message for the participants that you wish to change the details, we will change for you and a new itinerary will be sent to you.
Yes. A representative can be sent to collect the goodie bag, but please remember to bring along the itinerary.

Please make sure that only one representative/team leader is assigned to one itinerary during goodie collection as goodie bags will be prepacked before event day according to the event itinerary. Also, make sure that all participants are aware of who is their representative/team leader during their event day to avoid any confusion and miscommunication**

Others

No. Unless otherwise stated, none of the events listed on RunningEvents.my are organized by us. We are merely the Registration Partner, or being appoint to promote the event on behalf of the organizer.
Unless otherwise stated, RunningEvents.my is not the organizer of any of the event listed on our website, and we are not responsible of the distribution of the goodie bag item after the event date. Any case related to goodie bag collection should be directed to the Organizer, and the organizer person in charge contact can be found under the "Event Details" tab.
To ensure that our users are provided with an easy and convenient way to register for events, we have invested substantially to expand, implement and maintain our payment and registration platform. The Processing Fee is to subsidize the costs of the maintenance and upgrade of our system.

A Processing Fee is charged usually for events that appoint us to help them to promote their event. Usually these event organizers have their own registration mechanism, and you are free to choose to register via runningEvents.my in a faster, easier, and more convenient way, or via the event organizer directly.

We do not charge a Processing Fee for events that appoint us their Registration Partner, in which the fee will be bear in full by the event organizer.
Generally, we practice a 14 Days Money Back Guarantee Policy. You are eligible for a refund within 14 days of the date of payment, subject to 10% administrative charges of the total amount refunded. After the 14 days period, we will not accept any refund request from participant, and any refund request shall be dealt directly with the event organizer.

Under the special circumtances of event cancellation or postponement, refund request will be determined on a case by case basis by the event organizer.

To submit a refund request, please click here to download the Refund Request Form.

Cannot find your answers in the FAQ? Contact us and we will sort it out you.

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